SOLACE BEHAVIORAL HEALTH, LLC Addiction (Substance Use Disorder) (1760732887)

 

FLASK RATING
Reviews

17222 HOSPITAL BLVD STE 120
BROOKSVILLE, FL 34601
Phone: (352)-678-5550
Fax: (352)-678-5551
Date Modified: 10/24/2023
Gender:
Specialty: Addiction (Substance Use Disorder)
Taxonomy code: 101YA0400X



Providers Details
SOLACE BEHAVIORAL HEALTH, LLC has a specialty listed as Addiction (Substance Use Disorder). The practice business address for this provider is in the city of BROOKSVILLE, in the state of FL. This healthcare provider is listed as practicing at this street address: 17222 HOSPITAL BLVD STE 120 . The providers telephone number is (352)-678-5550 .
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This healthcare provider has their gender reported as Not Reported.
Behavioral Health and Social Service Providers: Include a group of health care professionals that offer support for addictive, learned and sometimes inherited behaviors. These issues are inclusive of drug abuse, older adult services, HIV prevention and education, alcoholism, transitions back into society after treatment, mental health and numerous other social and behavioral health issues. Examples include clinical psychologists, mental health counselors and psychiatrists.
Counselor: This is a person trained to offer guidance on social, personal or psychological issues. There are numerous different types of counselors within the health field. Examples of counselors are psychiatrists, therapists, social workers, sex therapists and marriage and family therapists.Insurance Accepted 1: MEDICARE
Insurance Accepted 1: MEDICARE RAIL ROAD


Map To SOLACE BEHAVIORAL HEALTH, LLC


Reviews and Ratings:

1 Flask Rating for SOLACE BEHAVIORAL HEALTH, LLC
Comment: The original business name was Access Health changed its name to Solace Behavioral Health which added even more confusion when a debt collector, Nathan Lanning, called me today at approximately 2:15 pm et and advised take care of payments for services in December 2012-March 2013 by Friday or he will take it to next level and refused to say what he next level was. It was determined the April 7, 2013 included on the debt collectors list had had been cancelled. I informed the debt collector the business name Solace Behavioral and the doctors names he was me providing me associated with that business were not familiar to me. I was given the business number by debt collector. I contacted the number provided by the debt collector to the doctors office since the debt collector was unaware of the actual patients name nor the treating councilers name. This is where I spoke with Jay. This is where I learned this was originally Access Health and this doctor did work there. Jay (he refused to provide last name or an id number to reference ) and refused to allow me to speak with management or CEO or owner or treating doctor Lillian Lambert and informed me I was stuck dealing with him. Jay should have absolutely no contact with past, current or future patients. I am shocked at Jays rudeness, utterly obnoxious, extreme sarcasm and belittling tone towards a patient that had seeked out for MENTAL treatment for counciling of all treatments. I would never recommend thus facility especially because of this employees horrific attitude. Jay deals with billing for Solace, previously known as Health Access, both in Brooksville and Spring Hill Florida . I had contacted the business in which Jay handles billing for because a debt collector contacted me about some treatments from 2012 to 2013. So far I have been able to determine that because Jay billed the December 2012 session incorrectly it can no longer be paid under the authorization code that was provided to him because it's to old. I contacted the debt collector back and informed of the loss Jay cost the facility he worked for, and at this tine I'm still researching why away used different billing codes for the 4 treatments in January 2013.
 
Posted on 07/29/2015 by Sheryl
1 Flask Rating for SOLACE BEHAVIORAL HEALTH, LLC
Comment: Today is July 29, 2015. The original business name was Access Health, they changed its name to Solace Behavioral Health which added even more confusion when a debt collector, Nathan Lanning, contacted me today at approximately 2:15 pm et and advised me take care of payments for services in December 2012-March 2013 (I didn't know existed) by Friday or he will take it to next level and refused to say what he next level was. It was determined the April 7, 2013 included on the debt collectors list had had been cancelled. I informed the debt collector the business name Solace Behavioral and the doctors names he was me providing me associated with that business were not familiar to me. I was given the business number of this facility by debt collector. I contacted the number provided by the debt collector to the doctors office since the debt collector was unaware of the actual patients name nor the treating councilers name. This is where I spoke with Jay. This is where I learned this was originally Access Health and this doctor did work there. Jay (he refused to provide last name or an id number to reference ) and refused to allow me to speak with management or CEO or owner or treating doctor Lillian Lambert and informed me I was stuck dealing with him. Jay should have absolutely no contact with past, current or future patients. I am SHOCKED at Jays rudeness, his utterly obnoxiousness, his extreme sarcasm and belittling tone towards a patient that had seeked out for MENTAL treatment for counciling of all treatments. I would never recommend this facility especially because of this employees horrific attitude. Jay deals with billing for Solace, previously known as Health Access, both in Brooksville and Spring Hill Florida. I had contacted the business in which Jay handles billing for because a debt collector contacted me about some treatments from 2012 to 2013 (over 2 years ago). So far I have been able to determine that because Jay billed the December 2012 session INCRRECTLY it can no longer be paid under the authorization code that was provided to him from September 27, 2012 through December 31, 2012 because now it's to old. I contacted the debt collector, Nathan Lanning, back and informed of the loss Jay cost the facility he is employed by, and at this time I'm still researching why Jay used different two different billing codes for the same exact treatments in January 2013, and further advised the debt collector that Jay was informed by the mental health provider, Value Options, these 4 additional treatments were being applied as a deductible because need an authorization code for the 5 free visits per year under the EAP ( employee assistance program), and yet Jay continued allowing visits with no mention of any payment issues when came in. All that was needed was a simple authorization code from Value Options for the free 5 visits under EAP with Value Options. Jay failed to inform me of the developing situation and now it's beyond the appeal period of 180 days from the first date of notice to Jay in January 2013. . I did request copies of proof of my visits from Jay and he advised I would be required to PAY for them and sign a release. This is one of the worst customer service interactions I have ever experienced in my life. One of Jays remarks were I don't know what you're doing, you could be washing dishes (as aim looking through paperwork about this). Another comment was you can't eat a steak at Bern's Steakhouse and then expect them to write it off. I cannot believe this company has someone like Jay interacting with any past, present patients ESPECIALLY a behavioral health facility. If I was the owner of this facility I would be extremely concerned of this type of treatment Jay does to mental health patients as it could have negative repercussions for them some day. I definitely will NEVER go there again because of Jay and I have already told 5 people so far today of my horrible experience with Jay. If I could I would give this facility a minus 5 rating because of Jay. Way to go Jay for providing the very worst customer service interaction with a former patient.
 
Posted on 07/29/2015 by Sheryl
5 Flask Rating for SOLACE BEHAVIORAL HEALTH, LLC
Comment: No Comments
 
Posted on 11/14/2013 by Anonymous
5 Flask Rating for SOLACE BEHAVIORAL HEALTH, LLC
Comment: No Comments
 
Posted on 03/03/2013 by Anonymous

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