CRYSTAL LASTNAME REMOVED UNLISTED UNLISTED MD 21228-3902 Pharmacist

I have used this pharmacy various times to have prescriptions filled and I must say that overall, this is not a bad pharmacy! The majority of my experiences have been positive, however, I can remember the multiple experiences that have been so negative that I am now feeling very reluctant about going back to this pharmacy during weeknights after 5pm - which seems to be when the provider, Crystal Sanniez, RPH is the only person working in the pharmacy - Steve, the Pharmacy Manager, who has been there anytime I have used the pharmacy before 5pm has been very professional each time he has helped or serviced me in the pharmacy. On the other hand, as for the aforementioned RPH, Ms. Sanniez - I regret not being able to say the same. This is actually the first time that I have ever gone to the trouble of getting on the internet to write a review of any kind -usually, in the past, when I received even the poorest of service at a restaurant or felt uncomfortable even at a doctor's office or appointment - I never felt it really necessary to get on one of these consumer review websites and post comments. The reason I am tonight I have gone to the trouble to report this - not only to this website but Walgreen's and multiple other health organizations and departments is due in part to the fact that I feel that this provider has gone out of her way to act in a harassing, accusatory, and what has in some ways seemed like an attempt to inconvenience me to the point of preventing me from getting my medications filled. I am on Social Security Disability due to a serious health condition and I remember the first interaction with Crystal vividly, even though it happened as far back as December. A friend of my roommate had been nice enough to drive me to the pharmacy that night. I had been under a lot of financial stress, not to mention being quite depressed and frustrated about my situation- missing my work and school that I have had to take medical leave from. As my roommate's friend and I pulled up to the Drive-Thru about a half hour after dropping off my prescriptions - I was told by Ms. Sannniez that there was a co-pay due. I had absolutely no money, had been extremely depressed and stressed out from the lengthy and endless treatments I had been receiving lately. When I was told that there was a co-pay total due - I immediately became red and extremely mortified - I knew that there was nothing else I could do but ask if she would waive the co-pay because I didn't even have a quarter to give her. Well, when I managed to ask if she could waive the co-pay, it came out muddled and aloof sounding -I was trying to say the words without choking on them- there was a long and cold silence then as she stood in the Drive-Thru window holding the four bags of drugs that needless to say I already felt embarrassed (and do still everytime I have to), and vulnerable enough about how many medications I was clearly taking- well, she stared unwaiveringly at me for a few minutes as though to say she was waiting--what my roommate's friend and I concluded to clearly take as that she was somewhat accusing me of being dishonest when I told her I really didn't have the money. I was confused and told her I didn't have it again, and even showed her that I had nothing in my wallet and nothing in my pockets. She then said something that I would never have expected and have never heard any healthcare professional to say to a patient before - especially in this situation where I was clearly on a limited income because---I had qualified for and was receiving Medical Assistance as my primary form of health coverage - a widely known source of insurance for lower-income individuals and families just by looking at her computer screen - she yelled from the window, "God! You could at least try!!" I was absolutely mortified at the thought that she might be accusing me of having the money and refusing to pay for the medication? Also, not only was I embarrassed that she would accuse me of such a thing but also that she seemed to be intimating or at least my roommate's friend who was the driver felt somewhat pressured in the situation I think, since he had a car, perhaps she thought that must of course mean that if not I, then he would be able to afford my medication and bear the responsibility. Not only did I feel harassed and ashamed of the fact that I truly didn't have the money - he was shocked that this was the conduct of a Registered Pharmacist. To say the least, my roommate's friend, who was kind enough to even drive me there- but surely must have been embarrassed and feeling pressured into assuming responsibility for the co-pay. If it were not for my roommate's friend who refused to let me go without medication because I didn't even have a measly 10.00 that night - then there's a possibility that a person that bears the title of a healthcare professional known for not only their support and knowledge of how medications function and interact but also bears a very serious responsibility - to look out for the best interests and rights of the patients that seek their service. I wish I could say that the title suited the conduct of this person who wears it.'

After reading the previous customers comment. I am convinced that there is very little truth to his/her story. I have been visiting the pharmacy since they opened in 2010, before the latest manager Bryan, came and I have yet to have a begative encounter with Crystal. I was informed by the staff that they don't have technicians and are there alone most of the time, but they always seem to manage it. I have seen her manage several people in line and someone in the drive thru and still treat each person with respect and a good attitude.aube the customer who left the comment was rude to the staff or maybe she wasn't having a good day but that behavior doesn't sound like anything I've experience from any of the awesome pharmacist at that location. '